Return and Refund Policy
Thank you for shopping with HAUXIY. We strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
Please contact us at contact@hauxiy.shop to inform us of your intention to return an item.
Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the process and issue a return authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Processing
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few business days (processing time depends on your payment provider).
Exchanges
If you’d like to exchange an item, please follow the return process outlined above, then place a new order for the replacement. Exchanges are handled separately from returns.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@hauxiy.shop. We’ll provide instructions for obtaining a replacement or a full refund.
Contact Information
If you have any questions or concerns about our Return and Refund Policy, please reach out to contact@hauxiy.shop. Our team is here to help.
Note: HAUXIY reserves the right to update or modify this Return and Refund Policy at any time. Any changes will take effect immediately upon posting to our website.
Thank you for choosing HAUXIY.
We appreciate your trust in our products and look forward to providing you with exceptional service!