Cancellation Policy
At HAUXIY, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it. We strive to process orders quickly, so after this timeframe, your order may already be in processing or shipped.
How to Cancel an Order
Contact us immediately at contact@hauxiy.shop with your order number and cancellation request.
Our customer service team will check the status of your order and, if within the 1-hour window, will proceed with the cancellation.
If the order has already been processed, we’ll guide you on the next steps, which may involve following our Return and Refund Policy.
Refund for Cancelled Orders
If the cancellation is successful within the 1-hour timeframe, a full refund will be issued to your original payment method. Please allow a few business days for the refund to appear in your account.
Late Cancellation
Unfortunately, we cannot guarantee cancellation after the 1-hour window, as the order may already be in process or shipped. In such cases, please refer to our Return and Refund Policy.
Contact Information
For cancellation requests or inquiries, please contact us at contact@hauxiy.shop. Our team is here to help.
Note: HAUXIY reserves the right to update or modify this Cancellation Policy at any time. Changes will take effect immediately upon posting to our website.
Thank you for choosing HAUXIY.
We appreciate your understanding and cooperation in following our cancellation policy.